d & t exchange and return policy- please read

 

We want you to love your purchase as much as we do. If you are not happy with your selection we much rather have it back then have it gathering dust in your closet. Only unaltered items(ie: uncut, unwashed, in original packaging, etc.) will be accepted for return. d & t must receive the returned item(s) by the following blocks of time.

 

  • Full refund minus shipping costs- within 14 days from original ship date.
  • Store credit minus shipping costs and exchanges- 14 to 30 days from original ship date.
  • We will not accept any item(s) past 30 days from original ship date for return or exchange.

 

Returning for refund:
To make a return for refund please email us: shop@donnaandtoots.com with “Return” in the subject header. When we receive the item(s) with the return form & copy of the original receipt we will contact you by phone for your credit card number and other pertinent information. We do not refund shipping costs and will not accept COD deliveries. Custom made items are non returnable.

For exchanges:
We are happy to exchange as long as inventory permits. Please email us: shop@donnaandtoots.com with “Exchange” in the subject header. When we receive the item(s) and a completed exchange form we will contact you to verify exchange.

Returns for store credit:
To make a return for a store credit please email us: shop@donnaandtoots.com with “return for store credit” in the subject header. Once we receive the item(s) with a completed return form we will contact you by phone. Customer is responsible for all shipping costs.

 

Shipping
We will process and ship your order within 1-3 days of receipt. If we are unable to fill your order within that time period we will contact you. At this moment we ship to all the states of the USA and Mexico and Canada. If you are outside of these areas you will need to contact us by phone: 1+503 241 5570 to make a purchase.

Shipping within the United States
We prefer to ship USPS Priority Mail. It should take 3-5 business days to arrive. You will receive an email with the tracking # once your order is shipped.

 

Costs for Domestic shipping:
Purchased Amount      Shipping Costs

Up to $49.99                          $6.95

$50 to $99.99                        $10.95

$100 to $199.99                   $12.95

$200 to $299.99                   $13.95

$300 to $399.99                   $15.95

$400 and up                           free

 

Costs for Mexico and Canada:
Up to $49.99                      $10.95

$50 to $299.99                   $25.95

$300 and up                        $35.95